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The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

RESPONSIBILITIES & TASKS

Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

QUALIFICATIONS & REQUIREMENTS

A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
Proven experience in customer service, project management, or a related field is preferred
Strong administrative skills with high-attention to detail
Proficiency in project management tools and Microsoft 365 office software
Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

QUALIFICATIONS & REQUIREMENTS

A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
Proven experience in customer service, project management, or a related field is preferred
Strong administrative skills with high-attention to detail
Proficiency in project management tools and Microsoft 365 office software
Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

REQUIRED SOFT SKILLS

Decisive and accountable with excellent time management abilities
Strong analytical and solutions-focused skills, ability to be resourceful
Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
Trustworthy with unwavering integrity

Join us so we can grow and prosper together while delivering award-winning work to our clients!

1108 Dundas St Suite 100, London, ON N5W 3A7
(519) 914-2810