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Summit

The Branding Firm Inc.

The Branding Firm Inc. was proud to sponsor the London Chamber of Commerce’s Summit event

The Branding Firm Inc. was proud to sponsor the London Chamber of Commerce’s Summit event, reinforcing our unwavering commitment to the business community, building brands and supporting impactful marketing initiatives for over five years. Our dedication to Summit went beyond sponsorship—our owner, Courtney, played a pivotal role since the event’s inception, sitting on the initial Summit Task Force, serving as Chair of the Steering Committee for four years and taking the stage as Emcee for three. Courtney’s leadership and passion helped shape Summit into a premier business event that celebrated innovation, fostered growth, and inspired entrepreneurs. At The Branding Firm Inc., we believe in the power of sharing local business success stories—showcasing how companies scaled innovate, and reach new heights. Summit was a marquee event for the London Chamber of Commerce for many years, and we were honoured to contribute to its success alongside of many other community partners.

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The Official Marketing Agency Partner For The London Knights

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Strengthening Brands From The Inside Out signature tagline for The Branding Firm Inc.
1108 Dundas St Suite 100, London ON N5W 3A7 519-914-2810 info@thebrandingfirminc.com

© 2025 The Branding Firm Inc.

The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

RESPONSIBILITIES & TASKS

  • Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
  • Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
  • Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

QUALIFICATIONS & REQUIREMENTS

  • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
  • Proven experience in customer service, project management, or a related field is preferred
  • Strong administrative skills with high-attention to detail
  • Proficiency in project management tools and Microsoft 365 office software
  • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
  • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
  • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

QUALIFICATIONS & REQUIREMENTS

  • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
  • Proven experience in customer service, project management, or a related field is preferred
  • Strong administrative skills with high-attention to detail
  • Proficiency in project management tools and Microsoft 365 office software
  • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
  • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
  • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

REQUIRED SOFT SKILLS

  • Decisive and accountable with excellent time management abilities
  • Strong analytical and solutions-focused skills, ability to be resourceful
  • Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
  • Trustworthy with unwavering integrity

Join us so we can grow and prosper together while delivering award-winning work to our clients!

1108 Dundas St Suite 100, London, ON N5W 3A7
(519) 914-2810

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    © 2025 The Branding Firm Inc.