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Small In Size,
Big In Impact
We are driven by an unparalleled commitment to delivering exceptional results for our clients, taking pride in the transformative impact of our work and the success it creates.
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Insights & Resources

Within the Community

In the News

Careers & Opportunities
Start With A Project,
Evolve To A Partnership
Most of our clients choose to continue working with us year after year, a testament to the strong, strategic relationships we build and the lasting value we provide.
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Br
Brand Solutions

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Mc
Marketing Campaigns

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Ed
Experience Design

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Strategic Consulting

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Wd
Web Development

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Cc
Content Creation
Taking Great Pride
In Our Portfolio
A curated selection that highlights the depth, versatility, and strategic power of cohesive branding across a multitude of marketing applications.
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Reflecting Our Brand
In Design And Function
A working environment that thrives on creative collaboration and prioritizes intentional design choices and meticulous attention to detail.
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The Studio

The Space
Contact

Community

There's Unity In Community

With the belief that communities can be strengthened through impactful leadership and collaboration, Team Branding Firm has found many ways to positively contribute to the community we are so proud to be a part of. Since inception, we have continued to donate in-kind and through financial donations and sponsorships, which significantly benefit the community. We are proud to be able to find a way to support many organizations and associations throughout our great city and are always open to exploring further opportunities to share our talents, volunteer our time, and provide financial support.

Organizations We Are Proud To Support and Be Affiliated With

Business Cares – Another Successful Year!

As an organization, we care deeply about the community and find ways to give back and volunteer our time and skillset whenever we can. Business Cares London is a cause…

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Harvest Lunch

The Branding Firm team was happy to attend the United Way Harvest Lunch, coming together to support our community and strengthen our bonds as a team. The event was a…

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Thamesford Minor Soccer Association Sponsorship

The Branding Firm Inc. is proud to be a longtime supporter of youth sports in our community! For the past five years, we have sponsored a soccer team for the…

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Summit

The Branding Firm Inc. was proud to sponsor the London Chamber of Commerce’s Summit event, reinforcing our unwavering commitment to the business community, building brands and supporting impactful marketing initiatives for over…

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The Official Marketing Agency Partner For The London Knights

The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

RESPONSIBILITIES & TASKS

Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

QUALIFICATIONS & REQUIREMENTS

A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
Proven experience in customer service, project management, or a related field is preferred
Strong administrative skills with high-attention to detail
Proficiency in project management tools and Microsoft 365 office software
Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

QUALIFICATIONS & REQUIREMENTS

A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
Proven experience in customer service, project management, or a related field is preferred
Strong administrative skills with high-attention to detail
Proficiency in project management tools and Microsoft 365 office software
Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

REQUIRED SOFT SKILLS

Decisive and accountable with excellent time management abilities
Strong analytical and solutions-focused skills, ability to be resourceful
Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
Trustworthy with unwavering integrity

Join us so we can grow and prosper together while delivering award-winning work to our clients!

1108 Dundas St Suite 100, London, ON N5W 3A7
(519) 914-2810

Community

There's Unity In Community

Organizations We Are Proud To Support and Be Affiliated With

Business Cares – Another Successful Year!

Harvest Lunch

Thamesford Minor Soccer Association Sponsorship

Summit

Are you our next client?

About The Branding Firm Inc.

Client Success Specialist

Contact Information