Are You Our Next Client?

Strengthening Brands From The Inside Out.

Inspire Your Team and Clients to Love Your Brand

At The Branding Firm, everything we do centres around creating, building and protecting brand equity for our clients.

With the full capabilities of an integrated agency, we are passionate about formulating cohesive and results-driven brand initiatives and marketing campaigns both online and off. From strategic formulation to tactical execution and everything in between, our team of talented strategists, innovators, and creators will help build, protect, and manage your brand, allowing you to achieve and exceed your business objectives in a meaningful and sustainable way.

A view of The Branding Firm Inc. collaborating with each other

Benefits of Boutique

When you partner with our boutique marketing agency, you’re not just another account—you’re a valued collaborator. We take a hands-on, personalized approach, ensuring that every strategy we craft is tailored to your brand’s unique identity and goals. Our talented team of professionals is deeply immersed in your project, frequently reviewing and refining our approach with insights from their specialized expertise. Unlike larger firms, we offer direct access to our Founder and Chief Creative Officer and the entire team working on your account. This means faster communication, greater flexibility, and a level of dedication that translates into impactful, results-driven marketing solutions.

Services

Our multi-disciplinary approach offers a suite of brand service offerings that range in scope, scale and level of engagement. Anchored by our proprietary processes and foundational brand principles, we leverage observations and data-driven insights to strategically formulate programs that best suit the unique needs of our clients. Our services can be experienced as projects, in phases, or as part of an overarching partnership program and are supported with transparent communication and clear alignment of expectations on deliverables.

Culture

Organically cultivated, our culture continues to build on open and honest communications, respect for each other’s talents, and an unwavering dedication to providing positive and inclusive interactions and contributions to our clients, our team and the communities we proudly serve. We like to work hard, celebrate successes, learn from challenges and imperfections, and enjoy having fun together.

Professional development is integral to who we are, as our industry is ever-changing. With an inherent passion for our profession, we continue to learn and develop by keeping apprised of upcoming trends and adaptations while sharing our knowledge with our colleagues and clients. As an organization, we continue to grow and evolve, focusing on leading change and creating impact wherever and whenever we can.

Are you our next client?

The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

RESPONSIBILITIES & TASKS

  • Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
  • Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
  • Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

QUALIFICATIONS & REQUIREMENTS

  • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
  • Proven experience in customer service, project management, or a related field is preferred
  • Strong administrative skills with high-attention to detail
  • Proficiency in project management tools and Microsoft 365 office software
  • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
  • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
  • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

QUALIFICATIONS & REQUIREMENTS

  • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
  • Proven experience in customer service, project management, or a related field is preferred
  • Strong administrative skills with high-attention to detail
  • Proficiency in project management tools and Microsoft 365 office software
  • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
  • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
  • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

REQUIRED SOFT SKILLS

  • Decisive and accountable with excellent time management abilities
  • Strong analytical and solutions-focused skills, ability to be resourceful
  • Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
  • Trustworthy with unwavering integrity

Join us so we can grow and prosper together while delivering award-winning work to our clients!

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