Experience Design

We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

RESPONSIBILITIES & TASKS

• Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
• Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
• Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

QUALIFICATIONS & REQUIREMENTS

• A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
• Proven experience in customer service, project management, or a related field is preferred
• Strong administrative skills with high-attention to detail
• Proficiency in project management tools and Microsoft 365 office software
• Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
• Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
• Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

QUALIFICATIONS & REQUIREMENTS

• A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
• Proven experience in customer service, project management, or a related field is preferred
• Strong administrative skills with high-attention to detail
• Proficiency in project management tools and Microsoft 365 office software
• Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
• Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
• Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

REQUIRED SOFT SKILLS

• Decisive and accountable with excellent time management abilities
• Strong analytical and solutions-focused skills, ability to be resourceful
• Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
• Trustworthy with unwavering integrity

Join us so we can grow and prosper together while delivering award-winning work to our clients!

1108 Dundas St Suite 100, London, ON N5W 3A7
(519) 914-2810