Are You Our Next Client?

The Office

Reflecting Our Brand in Design & Function

Creating a space that would facilitate the work we do, while inspiring creativity and collaboration and delivering to our client expectation, was an important endeavour we undertook in 2019/2020. We wanted an environment, rich with character and personality, that we could truly design from demolition and were thrilled to find exactly that at the former Emco building in Old East Village, London. We love the OEV vibe, the revitalization that’s taking place, and the location and amenities (accessibility, free parking) that it offers for our clients and staff. Our office is a true reflection of who we are and provides both function and aesthetic beauty that we appreciate each and every day.

Extending Our
Creative Talents

Our strategic approach and analytical abilities extend past our day-to-day work into other applications such as office design. We were so thrilled to be able to truly impact all elements of the design and layout of our office space, particularly the interior design and finish, as well as the ways in which we infused our brand throughout design features, colour usage and custom designed signage.

A small, yet functional studio room, ideal for headshots, smaller product photography and certain videography applications. The Studio is equipped with three back drops, as well as professional lighting and a lovely amount of natural light that can be utilized depending on the season and time of day.

Featuring exposed brick walls, a stocked coffee bar and beautiful windows, The Space is a 700sqft interactive meeting area. Well-equipped with a 65” QLED TV, speakers, casting equipment, and multiple white board writing options, it is a great rental option for holding meetings and conducting larger photography or videography sessions.

Are you our next client?

The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.
    Website Quote

    The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

    We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

    RESPONSIBILITIES & TASKS

    • Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
    • Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
    • Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

    QUALIFICATIONS & REQUIREMENTS

    • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
    • Proven experience in customer service, project management, or a related field is preferred
    • Strong administrative skills with high-attention to detail
    • Proficiency in project management tools and Microsoft 365 office software
    • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
    • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
    • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

    QUALIFICATIONS & REQUIREMENTS

    • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
    • Proven experience in customer service, project management, or a related field is preferred
    • Strong administrative skills with high-attention to detail
    • Proficiency in project management tools and Microsoft 365 office software
    • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
    • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
    • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

    REQUIRED SOFT SKILLS

    • Decisive and accountable with excellent time management abilities
    • Strong analytical and solutions-focused skills, ability to be resourceful
    • Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
    • Trustworthy with unwavering integrity

    Join us so we can grow and prosper together while delivering award-winning work to our clients!

    Careers Application
    • Welcome
    • Contact Information
    • Upload CV
      • Final Submission