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Last Updated: May 15, 2025

Our Aim

The Branding Firm Inc. is committed to ensuring digital properties are accessible to all. We continue to make changes to improve the user experience for everyone and apply best practices in accessibility, meeting and often exceeding regulatory standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Wherever possible, The Branding Firm Inc. will aim to adhere to level AA of the WCAG 2.0 guidelines, which states that sites should be:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive.
  • Operable - User interface components and navigation must be operable.
  • Understandable - Information and the operation of user interface must be understandable.
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

We welcome your feedback on the accessibility of the website. If you have experienced any accessibility barriers while using any part of thebrandingfirminc.com, please let us know:

519-914-2810 [email protected]

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The Branding Firm Inc is the official marketing agency of the London Knights The Branding Firm Inc is Google Partner Certified
1108 Dundas St Suite 100, London ON N5W 3A7 519-914-2810 [email protected]
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© 2026 The Branding Firm Inc.

The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

1108 Dundas St Suite 100, London, ON N5W 3A7
(519) 914-2810

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    The Branding Firm Inc. is a boutique, award-winning organization focused on designing and delivering exceptional client experiences through all brand dimensions. We work collaboratively with our clients to provide the best strategic counsel and offer the following professional services: Branding (Rebrands, New Creations, Strategy, Identity Development), Customer Experience Design, Public Relations, Website Design & Development, Digital Marketing, SEM/SEO, Social Media Programs and Market Research.

    We are seeking a Client Success Specialist who exemplifies strong communication, project management and organizational skills. The ideal candidate will be dedicated to taking a client-centric approach to drive business success and enhance the overall delivered experience. They will support our internal processes and systems while ensuring that projects are kept on-track, working with different departments, as well as clients, to collect information and gain approvals. Additionally, they will ensure the office runs smoothly, performing a multitude of administrative tasks, while positively contributing to our creative and collaborative working environment.

    RESPONSIBILITIES & TASKS

    • Administrative Support: internal communications, note-taking in meetings, filing, client and employee onboarding, and front-of-house activities (greeting guests, phone inquiries, etc.)
    • Project Coordination: monitor and report on budgeting and overall project requirements, collect required information, conduct research, manage scheduling and approvals, produce reports and communicate effectively with clients.
    • Operational Support: utilize Monday.com to streamline workflows, support the Chief Creative Officer with administrative tasks and recruitment activities while helping to improve processes and workflows.

    QUALIFICATIONS & REQUIREMENTS

    • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
    • Proven experience in customer service, project management, or a related field is preferred
    • Strong administrative skills with high-attention to detail
    • Proficiency in project management tools and Microsoft 365 office software
    • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
    • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
    • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

    QUALIFICATIONS & REQUIREMENTS

    • A post-secondary degree or diploma in Business Administration, Marketing, Project Management, Communications or related field is required
    • Proven experience in customer service, project management, or a related field is preferred
    • Strong administrative skills with high-attention to detail
    • Proficiency in project management tools and Microsoft 365 office software
    • Exceptional communication skills, both verbal and written, enabling effective interactions with diverse stakeholder groups
    • Proven track record of success managing multiple priorities, overseeing internal processes and fostering long-standing client relationships
    • Demonstrated ability to work in a fast-paced, collaborative working environment that prioritizes inclusive interactions and a positive and professional culture

    REQUIRED SOFT SKILLS

    • Decisive and accountable with excellent time management abilities
    • Strong analytical and solutions-focused skills, ability to be resourceful
    • Friendly and warm personality, desire to be a team player, likes to have fun while successfully accomplishing tasks
    • Trustworthy with unwavering integrity

    Join us so we can grow and prosper together while delivering award-winning work to our clients!

    1108 Dundas St Suite 100, London, ON N5W 3A7
    (519) 914-2810

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      1108 Dundas St Suite 100, London ON N5W 3A7 519-914-2810 [email protected]

      © 2026 The Branding Firm Inc.